allstate drivewise

Allstate Drivewise Not Recording Trips: What To Do



In today’s technology-driven world, many insurance companies offer telematics programs that promise to save you money on your auto insurance premiums. Allstate Drivewise is one such program that tracks your driving habits through a mobile app or device. However, what should you do when you notice that Allstate Drivewise is not recording your trips as expected? In this article, we will explore common reasons for this issue and provide solutions to help you ensure that your driving data is accurately recorded.

Understanding Allstate Drivewise

Before we dive into troubleshooting, let’s briefly understand how Allstate Drivewise works. Drivewise is a usage-based insurance program offered by Allstate that allows policyholders to earn discounts based on their driving habits. To participate, you need to install the Drivewise app on your smartphone or use a Drivewise device that plugs into your car’s OBD-II port.

How It Works

Drivewise collects data on your driving behaviors, such as speed, braking, acceleration, and the time of day you drive. The safer you drive, the more discounts you can earn on your auto insurance premiums.

Common Issues: Allstate Drivewise Not Recording Trips

If you’ve noticed that your Drivewise app or device is not recording your trips correctly, here are some common reasons for this issue:


1. GPS Signal Problems

Drivewise relies on GPS signals to track your location and trips accurately. If your smartphone’s GPS is turned off, experiencing signal issues, or the Drivewise device isn’t receiving a clear GPS signal, it may not record your trips correctly.

2. App Permissions

The Drivewise app requires specific permissions to function correctly. If you’ve denied or restricted these permissions on your smartphone, it can affect the app’s ability to record trips accurately.

3. Device Malfunction

If you’re using a Drivewise device, it may have malfunctioned or become disconnected from your car’s OBD-II port. This can lead to incomplete trip data.

4. Inactivity

Drivewise may not record trips if your vehicle has been stationary for an extended period. The system is designed to track active driving.

5. App Updates

Outdated versions of the Drivewise app may not function correctly. Ensure that you have the latest version installed on your smartphone.

Troubleshooting Steps

To resolve the issue of Allstate Drivewise not recording trips, follow these troubleshooting steps:

1. Check GPS Settings

Ensure that your smartphone’s GPS is enabled and has a clear signal. For the Drivewise device, verify that it’s securely connected to your car’s OBD-II port.

2. Review App Permissions

Check the permissions for the Drivewise app on your smartphone and make sure it has access to location services and other required functions.

3. Restart the App or Device

Close the Drivewise app and reopen it. For the Drivewise device, unplug it from the OBD-II port and plug it back in.

4. Drive Safely

Drive your vehicle as you normally would, ensuring that the app or device can detect your active driving.

5. Update the App

If you’re using the Drivewise app, visit the app store on your smartphone and update it to the latest version.


In conclusion, Allstate Drivewise can be a valuable tool for saving money on your auto insurance, but it’s essential to ensure that it accurately records your trips. By following the troubleshooting steps mentioned above, you can address common issues when Allstate Drivewise is not recording trips as expected. If the problem persists, consider reaching out to Allstate customer support for further assistance.


1. Can I use Allstate Drivewise on any type of vehicle?

Drivewise is primarily designed for personal vehicles. It may not be compatible with certain types of vehicles, such as motorcycles or commercial vehicles.

2. How often does Allstate Drivewise update my driving data?

Drivewise typically updates your driving data within 24 hours of a recorded trip.

3. Can I opt out of Allstate Drivewise if I’m experiencing issues?

Yes, you can opt out of the Drivewise program at any time if you’re facing persistent issues or concerns about privacy.

4. Will my insurance premiums increase if Drivewise records unsafe driving habits?

While Drivewise primarily offers discounts for safe driving, it generally does not increase your premiums based on recorded unsafe driving habits.

5. Are there any fees associated with participating in Allstate Drivewise?

Participation in Drivewise is typically free, and you can earn discounts based on your driving habits. However, some states may have specific terms and conditions.

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