milewise device

Allstate Milewise Device Not Working: Troubleshooting Guide



Allstate Milewise is a unique insurance program that offers drivers the opportunity to pay for auto insurance based on the miles they drive. It’s a convenient way to save money if you don’t drive frequently. However, like any technology, the Milewise device may encounter issues. In this article, we’ll explore common problems with the Allstate Milewise device and provide a troubleshooting guide to help you get back on the road smoothly.

Understanding Allstate Milewise

Before we dive into troubleshooting, let’s briefly understand what Allstate Milewise is all about.

What is Allstate Milewise?

Allstate Milewise is a pay-per-mile insurance program. It calculates your insurance premium based on how many miles you drive. It’s an excellent option for infrequent drivers who want to save on their auto insurance costs.

Common Issues with the Milewise Device

Here are some common problems you might encounter with the Allstate Milewise device:


Device Not Registering Miles

One of the most frequent issues is when the Milewise device fails to register the miles you drive accurately.

Device Not Connecting

Sometimes, the Milewise device may not establish a connection with your vehicle’s onboard diagnostics (OBD-II) port.

Device Not Transmitting Data

The device might record your miles but fails to transmit the data to Allstate’s system.

Device Malfunction

In some cases, the device itself may malfunction, displaying errors or not functioning at all.

Troubleshooting the Milewise Device

If you encounter any of the above issues, here’s a step-by-step troubleshooting guide:

1. Check the OBD-II Port

Ensure that the Milewise device is securely connected to your vehicle’s OBD-II port. It should fit snugly and not be loose.

2. Restart Your Vehicle

Sometimes, a simple restart of your vehicle can resolve connection issues. Turn off your car, wait a minute, and then start it again.

3. Device Reset

If the device is not transmitting data or is malfunctioning, there is often a reset button. Press it to reset the device.

4. Check Device Placement

Make sure the device is correctly placed. It should be in a position that doesn’t obstruct the driver’s view and is not in a spot that could interfere with airbags or other safety features.

5. Verify the App

Check the Milewise app on your smartphone. Ensure it’s updated to the latest version and that it has the necessary permissions.

6. Contact Allstate Support

If none of the above steps resolve the issue, contact Allstate customer support. They can provide further guidance or send a replacement device if needed.

When to Seek Professional Assistance

While most issues can be resolved using the troubleshooting steps above, there are situations where professional assistance may be necessary:

  • If the Milewise device is physically damaged.
  • If your vehicle’s OBD-II port is not functioning correctly.
  • If you’ve tried all the troubleshooting steps, and the device still doesn’t work.

In these cases, consult with a mechanic or an Allstate representative for further assistance.


The Allstate Milewise program offers a flexible and cost-effective way to manage your auto insurance, but occasional device issues can be frustrating. By following the troubleshooting steps outlined in this guide, you can resolve common problems and ensure your Milewise device functions correctly, allowing you to enjoy the benefits of pay-per-mile insurance.


Q1: Is the Milewise device compatible with all vehicles?

The Milewise device is compatible with most vehicles manufactured after 1996, as they have an OBD-II port. However, it’s essential to verify compatibility before using the device.

Q2: How do I report an issue with my Milewise device to Allstate?

You can contact Allstate customer support through the Milewise app or their official website to report issues and seek assistance.

Q3: Will a malfunctioning Milewise device affect my insurance premium?

If your Milewise device is not working correctly, it may not accurately record your miles, potentially affecting your premium calculation. It’s crucial to address any issues promptly.

Q4: Can I use Milewise for multiple vehicles?

You can use Milewise for multiple vehicles, but you’ll need a separate device for each vehicle, and the miles for each vehicle will be tracked separately.

Q5: Is Milewise available in all states?

Allstate Milewise is available in select states. Check with Allstate to see if it’s offered in your area.

Read More:

More Related:

How to Cancel Allstate Insurance on the App: A Step-by-Step Guide

How to Cancel State Farm Renters Insurance Online: A Comprehensive Guide

State Farm Cancellation Notice: What Happens When You Don’t Pay Your Premiums

What Happens If Your Insurance Gets Cancelled for Non-Payment

If Your Insurance Gets Cancelled, Does Your License Get Suspended?

If My Car Insurance Is Cancelled, Can I Get It Back with Progressive?

How to Cancel Allstate Renters Insurance: A Step-by-Step Guide

(Visited 10 times, 1 visits today)