drivewise not working

Why Is My Allstate Drivewise Not Working?



In the era of smart technology, Allstate’s Drivewise program offers a promising way to save on auto insurance premiums. However, if you find yourself wondering why your Allstate Drivewise is not working as expected, you’re not alone. In this article, we’ll delve into common issues and troubleshooting steps to get your Drivewise back on track.

Understanding Allstate Drivewise

Before we jump into problem-solving, let’s take a moment to understand what Allstate Drivewise is all about. Allstate Drivewise is a usage-based insurance program that allows policyholders to earn discounts based on their driving behavior. It’s designed to reward safe and responsible drivers with lower insurance premiums.

Common Issues with Allstate Drivewise

1. App Installation Problems

One of the initial hurdles users face is installing the Allstate Drivewise app. If you’re encountering difficulties during installation, you’re not alone. Some common issues include compatibility problems with your phone’s operating system or not granting the necessary permissions.

2. GPS and Location Services

Allstate Drivewise relies heavily on GPS and location services to track your driving habits. If your location services are turned off or not functioning correctly, it can lead to inaccuracies in your driving data.


3. Inaccurate Driving Data

Users often report instances where the app records false incidents, such as sudden braking or acceleration when they haven’t occurred. This can be frustrating, especially if it negatively impacts your discount.

4. App Crashes

Like any app, Allstate Drivewise can experience occasional crashes or freezes. These technical glitches can disrupt your tracking and make it seem like your Drivewise isn’t working.

Troubleshooting Steps

1. Check App Permissions

Ensure that the Allstate Drivewise app has the necessary permissions to access your device’s location and motion sensors. Go to your phone’s settings and review app permissions.

2. Update the App

Outdated versions of the app may have bugs that affect performance. Visit your app store and check for updates to keep the Allstate Drivewise app current.

3. Verify Location Services

Make sure that your device’s GPS and location services are enabled. If there are issues with your device’s GPS, consider restarting it.

4. Contact Allstate Support

If you continue to experience problems, don’t hesitate to reach out to Allstate’s customer support. They can provide guidance and troubleshoot issues specific to your situation.


Allstate Drivewise is a valuable tool for safe drivers looking to save on insurance. While technical issues can be frustrating, they are usually solvable with some troubleshooting and assistance from Allstate’s support team. Remember to keep your app updated and permissions in check to ensure a smooth Drivewise experience.


1. Is Allstate Drivewise available to all policyholders?

Yes, Allstate Drivewise is available to most policyholders. However, eligibility may vary depending on your location and policy type.

2. Can I use Drivewise with any smartphone?

Allstate Drivewise is compatible with most modern smartphones. Ensure your device meets the app’s requirements for optimal performance.

3. How long does it take for Drivewise to calculate my discount?

Drivewise typically assesses your driving habits over a six-month period. After that, you can enjoy the discounts you’ve earned.

4. Are there privacy concerns with Drivewise?

Allstate takes user privacy seriously and only collects driving data for the purpose of determining discounts. Your data is secure and not shared without your consent.

5. Can I opt out of Drivewise if I change my mind?

Yes, you can opt out of Allstate Drivewise at any time without affecting your policy. Simply contact Allstate customer support to make the necessary changes.

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