kohl's price match

Does Kohl’s Price Match After Purchase: Your Comprehensive Guide


Kohl’s, the well-known department store chain, is a favorite shopping destination for many. But what happens if you’ve made a purchase at Kohl’s and then find the same item at a lower price elsewhere? Does Kohl’s offer price matching after you’ve made your purchase? In this guide, we’ll answer this question and provide you with a comprehensive understanding of Kohl’s price-matching policies.

1. Understanding Kohl’s Price Match Policy

Before we delve into whether Kohl’s offers price matching after purchase, let’s first understand their price match policy:

  • Price Match Guarantee: Kohl’s has a price match guarantee that applies to both in-store and online purchases.
  • Eligibility: To be eligible for a price match, the item must be identical to the one sold at Kohl’s. This includes the brand, model, color, and size.
  • Competitor Requirements: Kohl’s will price match with select online retailers, local competitors, and a few major online retailers. The competitor must have the item in stock and available for immediate purchase.

2. Does Kohl’s Price Match After Purchase?

Yes, Kohl’s does offer price matching after purchase, which is great news if you’ve recently bought an item and then discovered it at a lower price elsewhere. However, there are specific conditions and steps to follow to initiate the price match process.

3. Steps to Request a Price Match After Purchase

If you’ve made a purchase at Kohl’s and later found the same item for a lower price, here’s how to request a price match:

  • Collect Information: Gather all the necessary information about the item, including the competitor’s name, the lower price you’ve found, and the date of the discovery.
  • Contact Customer Service: Reach out to Kohl’s customer service as soon as possible. You can contact them via phone or email. Explain that you’d like to request a price match for a recent purchase.
  • Provide Proof: Be prepared to provide proof of the lower price, such as a screenshot or a link to the competitor’s product page.
  • Wait for Verification: Kohl’s will verify the price match request. This process may take some time as they confirm the details.
  • Receive a Refund: If your request is approved, Kohl’s will refund you the price difference. You can expect to receive the refund through your original payment method.

4. Exceptions and Exclusions

While Kohl’s offers price matching after purchase, it’s essential to be aware of some exceptions and exclusions:

  • Price matching is not available for clearance, closeout, or BOGO (Buy One, Get One) items.
  • The competitor’s price must be advertised and available to the general public. It should not be a special member-only price.
  • Kohl’s may limit the number of items that can be price-matched for a single customer.

5. Conclusion

Kohl’s recognizes the importance of offering competitive prices to its customers. While they do provide price matching, it’s subject to certain conditions and eligibility requirements. So, if you’ve recently shopped at Kohl’s and then found a lower price for the same item, don’t hesitate to reach out to customer service to initiate a price match request.

6. Frequently Asked Questions

Q1: Is there a time limit for requesting a price match after purchase at Kohl’s?
A1: Kohl’s typically allows price match requests within 14 days of the original purchase date.

Q2: Can I request a price match if I find a lower price on after purchasing in-store?
A2: No, Kohl’s does not price match their own website for in-store purchases.

Q3: Can I stack a price match with other discounts or coupons?
A3: Kohl’s price match cannot be combined with any other discounts, promotions, or coupons.

Q4: Are Black Friday and Cyber Monday deals eligible for price matching?
A4: No, special event prices, including Black Friday and Cyber Monday deals, are not eligible for price matching.

Q5: What if I find a lower price after the 14-day price match period?
A5: Unfortunately, Kohl’s will not honor price match requests made outside of the 14-day window.

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