kohl's merchandise credit

Kohl’s Merchandise Credit Not Working Online: What You Need to Know


Kohl’s is a popular retail chain offering a wide range of products, from clothing and accessories to home goods. They provide customers with various ways to make purchases, including merchandise credit. However, you may encounter issues when trying to use your Kohl’s merchandise credit online. In this article, we’ll explore the common reasons behind this problem and provide solutions to help you make the most of your merchandise credit.

1. Understanding Kohl’s Merchandise Credit

Kohl’s merchandise credit is essentially a store credit that you can use to make purchases at Kohl’s locations, both in-store and online. It’s a convenient way to shop for your favorite products or discover new ones, all while utilizing the credit you’ve accumulated.

2. Reasons Why Merchandise Credit May Not Work Online

While merchandise credit is a valuable option, it may not always work seamlessly when you attempt to use it online. Here are some common reasons for this issue:

a. Expired Credit

Merchandise credits often have expiration dates. If your credit has expired, it won’t be usable for online purchases. Always check the expiration date on your credit to ensure it’s still valid.


b. Technical Glitches

Occasionally, technical glitches on the website may prevent the successful application of merchandise credits. These issues can be temporary and resolved by refreshing the page or trying again later.

c. Specific Product Restrictions

Some merchandise credits may come with restrictions on the types of products they can be used for. Certain items, such as gift cards, may be excluded from credit use.

d. Partial Credit Balance

If you have a partial balance on your merchandise credit, you may not be able to use it for a purchase that exceeds the available credit balance. You’ll need to cover the remaining amount with another payment method.

3. Troubleshooting Steps

If your Kohl’s merchandise credit isn’t working online, consider these troubleshooting steps:

  • Check Expiration Date: Ensure that your credit is still valid by verifying its expiration date.
  • Clear Browser Cache: Clear your browser’s cache and cookies to eliminate any potential technical issues.
  • Verify Product Eligibility: Confirm that the products you’re trying to purchase are eligible for merchandise credit use.
  • Use Full or Partial Credit: Adjust your purchase to match your merchandise credit balance. You can use the credit partially and cover the rest with another payment method.

4. Contacting Kohl’s Customer Support

If you’ve followed the troubleshooting steps and still experience issues with your merchandise credit, it’s advisable to contact Kohl’s customer support. They can provide assistance in resolving the problem and ensuring that you can use your credit for online purchases.

5. Conclusion

Kohl’s merchandise credit is a valuable asset that allows you to shop for a wide range of products. While issues with online usage can occur, they are often easily resolved. By understanding the potential reasons for your credit not working online and following the troubleshooting steps, you can make the most of your Kohl’s merchandise credit.

6. Frequently Asked Questions

Q1: Can I use expired merchandise credit in-store?
A1: Kohl’s typically does not honor expired merchandise credits. It’s essential to use them before the expiration date.

Q2: Are merchandise credits transferable to others?
A2: Merchandise credits are often non-transferable and intended for the original recipient’s use.

Q3: Can I combine multiple merchandise credits for a single purchase?
A3: Kohl’s may allow the combination of multiple merchandise credits for a single purchase, but it’s subject to their policy.

Q4: What should I do if my merchandise credit is lost or stolen?
A4: Report the loss or theft of your merchandise credit to Kohl’s customer support as soon as possible. They may be able to assist you in reissuing the credit.

Q5: How can I check the balance of my merchandise credit?
A5: You can check your merchandise credit balance on Kohl’s website or by contacting their customer support.

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