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Kohl’s Gift Card Not Working Online: Troubleshooting Tips


Kohl’s is a popular retail destination known for its wide range of products, from clothing and accessories to home goods and more. Many shoppers rely on Kohl’s gift cards to make purchases conveniently, both in-store and online. However, if you’ve encountered issues with your Kohl’s gift card not working online, you’re not alone. In this article, we’ll explore some troubleshooting tips to help you resolve this problem and make the most of your gift card.

1. Introduction

Kohl’s gift cards are a convenient way to shop for your favorite products, especially when you prefer online shopping. However, technical issues or user errors can sometimes lead to problems when trying to use your gift card on the Kohl’s website. Fortunately, there are steps you can take to troubleshoot and resolve these issues.

2. Check the Gift Card Balance

Before proceeding, it’s essential to verify the balance on your Kohl’s gift card. An insufficient balance can lead to payment issues during the online checkout process. To check your gift card balance, you can visit the official Kohl’s website or call their customer service hotline.

3. Verify the Gift Card Number and PIN

Ensure that you’ve entered the gift card number and PIN correctly during the checkout process. Double-check for any typos or mistakes. These errors are common reasons for gift card payment failures.


4. Clear Browser Cookies and Cache

Sometimes, stored cookies and cache in your web browser can interfere with online transactions. To resolve this, follow these steps:

  • For Chrome: Click on the three dots in the top-right corner, go to “History,” and select “Clear browsing data.”
  • For Firefox: Click on the three horizontal lines in the top-right corner, go to “Options,” and choose “Privacy & Security.” Under Cookies and Site Data, click “Clear Data.”
  • For Safari: Click “Safari” in the top-left corner, select “Preferences,” go to the “Privacy” tab, and click “Manage Website Data.”

After clearing cookies and cache, restart your browser and attempt the purchase again.

5. Disable Browser Extensions

Browser extensions or add-ons may interfere with website functionality. Try disabling these extensions temporarily and see if your gift card works. You can usually find the option to manage extensions in your browser settings.

6. Contact Kohl’s Customer Support

If you’ve tried all the above steps and your gift card still isn’t working online, it’s time to contact Kohl’s customer support. They can provide assistance, troubleshoot the issue, and offer guidance on how to proceed. You can reach their customer support through their website or by phone.

7. Frequently Asked Questions

Q1: Can I use a Kohl’s gift card for both online and in-store purchases?
A1: Yes, Kohl’s gift cards are versatile and can be used for both online and in-store shopping.

Q2: How do I apply for a Kohl’s gift card during online checkout?
A2: During the checkout process, there is usually a field to enter your gift card number and PIN. Enter the required information, and the gift card balance will be applied to your purchase.

Q3: Can I use multiple gift cards for a single online purchase?
A3: Yes, you can use multiple gift cards to make an online purchase. Enter the gift card information for each card during checkout.

Q4: What should I do if my gift card is lost or stolen?
A4: If your gift card is lost or stolen, contact Kohl’s customer support immediately. They may be able to assist you in recovering the balance or issuing a replacement card.

Q5: Are there any expiration dates or fees associated with Kohl’s gift cards?
A5: Kohl’s gift cards do not have expiration dates or maintenance fees. They retain their value until fully used.

8. Conclusion

Experiencing issues with your Kohl’s gift card not working online can be frustrating, but with the troubleshooting tips mentioned above, you can resolve these problems and enjoy hassle-free shopping. Remember to check your gift card balance, verify the gift card number and PIN, and follow the steps to clear cookies and cache if needed. If issues persist, don’t hesitate to reach out to Kohl’s customer support for assistance. Happy shopping!

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