pick up order

How Long Will Kohl’s Hold a Pick-Up Order?


In today’s fast-paced world, convenience is key when it comes to shopping. Many retailers have adapted to changing consumer preferences by offering services like buy online, pick up in-store (BOPIS), or curbside pickup. Kohl’s, a popular American department store, also provides this service to its customers. However, if you’re wondering how long Kohl’s will hold your pick-up order, you’re not alone. In this article, we’ll explore the specifics of Kohl’s pick-up order hold times and what you need to know to make the most of this service.

Understanding the Basics of Kohl’s Pick-Up Orders

Before we dive into the duration for which Kohl’s holds pick-up orders, let’s familiarize ourselves with the process:

1. Placing Your Order

When you place an order on Kohl’s website or mobile app and select the “Pick Up In Store” option, you’re essentially choosing to collect your items from a Kohl’s store near you.

2. Confirmation Email

After successfully placing your order, you’ll receive a confirmation email. This email contains essential information, including the store address, your order number, and instructions on what to do next.


3. Wait for Notification

Once your order is ready for pick-up, you’ll receive another email or notification. This notification signifies that your items are prepared and waiting for you at the selected Kohl’s store.

How Long Will Kohl’s Hold Your Pick-Up Order?

Kohl’s understands that its customers have busy lives, and it strives to provide a convenient shopping experience. To accommodate various schedules, Kohl’s typically holds pick-up orders for a reasonable amount of time. Here’s what you need to know:

1. Standard Hold Time

Kohl’s generally holds pick-up orders for seven days from the time you receive the notification that your items are ready for collection. This one-week window allows customers to pick up their orders at their convenience.

2. Special Considerations

Keep in mind that during peak shopping seasons or holidays, Kohl’s may adjust its hold times to accommodate the increased demand. It’s advisable to check the specific hold time for your order during such periods.

3. Contacting the Store

If you find that you’re unable to pick up your order within the designated time frame, it’s essential to contact the Kohl’s store where your items are being held. They may be able to provide some flexibility, but this is at the store’s discretion.

Tips for a Smooth Pick-Up Experience

To ensure a hassle-free pick-up experience at Kohl’s, consider the following tips:

1. Check Your Emails

Regularly check your email for notifications regarding your pick-up order. This will help you stay informed about when your items are ready for collection.

2. Bring Identification

When you go to pick up your order, remember to bring a valid photo ID and the order confirmation email. This will expedite the process.

3. Verify Store Hours

Before heading to the store, confirm the operating hours of the Kohl’s location where you’re picking up your order. Knowing the store hours can help you plan your visit accordingly.

4. Be Timely

Try to pick up your order within the standard hold time to ensure that the items you want are still available.


Kohl’s offers a convenient pick-up service that allows customers to shop online and collect their items in-store. The standard hold time for pick-up orders is usually seven days, providing flexibility for customers to pick up their items at their convenience. However, it’s essential to be aware of this time frame and make arrangements accordingly. By following the tips mentioned above, you can enjoy a smooth and stress-free pick-up experience at Kohl’s.


1. Can I extend the hold time for my Kohl’s pick-up order?

  • The hold time for Kohl’s pick-up orders is typically seven days. If you need an extension, it’s best to contact the store where your order is being held to inquire about their policy.

2. What happens if I don’t pick up my order within the designated time frame?

  • If you don’t pick up your order within the specified hold time, Kohl’s may cancel your order and issue a refund. It’s important to check the hold time and make arrangements accordingly.

3. Is there a fee for using Kohl’s pick-up service?

  • No, Kohl’s does not typically charge a fee for using their pick-up service. It’s a complimentary service offered to enhance the convenience of shopping.

4. Can someone else pick up my order on my behalf?

  • Yes, you can designate someone else to pick up your order. They will need to provide a valid photo ID and the order confirmation email.

5. Can I track the status of my pick-up order?

  • Yes, you can track the status of your order through your Kohl’s account or by contacting the store where you placed the order.

Read more:

More Related:

How to Use Kohl’s Employee Discount Online

Does Kohl’s Price Match After Purchase: Your Comprehensive Guide

What Time Does Kohl’s Amazon Return Close: A Convenient Guide

How to Get a QR Code for Amazon Returns at Kohl’s

Can You Earn Kohl’s Cash When Paying with Kohl’s Cash: Explained

Kohl’s Order Status Without Order Number

Can You Use Kohl’s Cash on Adidas?

(Visited 310 times, 1 visits today)